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Customer Service Associate - Part Time - POS-9750

Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.
Summary of Position: The Customer Service Associate will be based in Charleston, WV. The right candidate will be an integral part of our talented team, supporting our continued growth.
Responsibilities:
The Customer Service Associate will work on-site at the client's Reprographics, Mail, and Records facilities. This position would be required to cover all areas of the business.
Duties may include, but are not limited to:
Switchboard operation
Operation of high-speed reprographic equipment, and finishing services
Processing outbound mail and packages
Records retrieval and filing.
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Lift heavy boxes, files or paper when needed
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Adhere to all safety procedures
Take direction from supervisor or site manager
Maintain all logs and reporting documentation; attention to detail
Perform other tasks as assigned
Provide backfill when needed
Minimum Requirements:
Minimum of 6 months customer service related experience
High school diploma or equivalent (GED) required
Preferred Qualifications:
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
Experience with Lotus Notes email and calendaring software
Experience with web-based Records Managment Software preferred
Excellent communication skills both verbal and written
Lifting up to 50 lbs with or without accommodations
Willingness and availability to work additional hours if assigned
Willingness to submit to a pre-employment drug screening and criminal background check
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy


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